Return & Refund Policy

No exchanges or returns due to the nature of the product for sanitary reasons.

Refunds:

No refunds due to issues with customer nail sizing. Accurate sizing is the customer's responsibility. It is strongly recommended to use a sizing kit, which is available in the store. (The sizing kits are reusable and may be shared with others to help them find the correct sizes as well!)

No refunds due to shipping issues or wrong address. Once your order has been dropped off for shipping, it is no longer Twin Fae Nails's responsibility. Double check the shipping address to make sure it is correct. If you put the wrong shipping address on  the order, DM Twin Fae Nails on Instagram AS SOON AS POSSIBLE so I can change it to the correct address before it is shipped out. If a package is returned to Twin Fae Nails (most likely due to wrong address), you must provide correct address and pay for shipping again.

Refunds may be issued for mistakes on my part, such as wrong color, shape, design, customer provided sizes and I sent wrong size, etc. OR please let me make it right by letting me send the corrected nails for no charge and free shipping.